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Last updated: 27 July 2026

Welcome to 39riyal.com. These Terms and Conditions govern your access to and use of the website and any purchases made through our online store.

By accessing the website, creating an account, placing an order, or using our services, you confirm that you have read and agreed to these Terms and Conditions, together with our Privacy Policy, Return and Exchange Policy, and Shipping and Delivery Policy.

1. Business Information

39riyal.com is operated by:

Legal company name: Jazirah Al Ahdhiyah For Trading
Trading name: 39 Riyal
Commercial Registration number: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: 39riyal.com
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973
Telegram: +966 54 214 0973
Instagram: @thelightstep_official
TikTok: @thelightstep_official

Email is our preferred communication method because it provides the clearest and most straightforward record of a request.

2. Eligibility and Website Use

By using the website, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information you provide is accurate and complete.
• You will use the website only for lawful purposes.
• You will not interfere with the website’s security or operation.
• You will not attempt to access another customer’s information or account.

Customers who are not legally capable of entering into a contract should use the website only with the involvement of a parent or legal guardian.

3. Product Information

We make reasonable efforts to display product information accurately, including:

• Product photographs
• Descriptions
• Materials
• Sizes
• Colours
• Prices
• Availability

However:

• Colours may appear slightly different depending on photography, lighting, and screen settings.
• Product measurements may be approximate.
• Handmade, embroidered, woven, or naturally finished products may have minor variations.
• Product packaging may be updated without changing the main product.
• Sizing may vary between brands, models, and manufacturers.

Customers should review all product and size information before ordering.

4. Product Availability

All products are subject to availability.

Adding an item to the shopping cart does not reserve it.

Where an ordered product becomes unavailable, we may:

• Contact the customer with an alternative;
• Remove and refund the unavailable item; or
• Cancel and refund the affected order.

We will not substitute a product without customer approval.

5. Prices and VAT

All prices are stated in Saudi riyals unless otherwise indicated.

Prices displayed to consumers include applicable VAT unless clearly stated otherwise.

Shipping fees, cash-on-delivery fees, and other applicable charges will be displayed before checkout is completed.

We may update prices and promotional offers at any time. Changes will not normally affect orders already accepted by us.

6. Pricing and Technical Errors

Pricing, discount, description, inventory, or technical errors may occasionally occur.

Where an obvious error is identified, we may contact the customer before processing the order.

The customer may choose to:

• Continue with the corrected information or price; or
• Cancel the affected item or order.

We may cancel an order resulting from an obvious pricing, discount, inventory, or system error. Any amount collected for a cancelled item will be refunded.

7. Orders

Submitting an order represents an offer to purchase the selected products.

An automatic order confirmation confirms that we have received the order. It does not necessarily mean that the order has been finally accepted or dispatched.

An order is generally accepted after it has been successfully reviewed and processed.

8. Order Cancellation by 39riyal.com

We may hold, reject, or cancel an order where:

• The product is unavailable.
• Payment cannot be approved.
• Customer details are incomplete.
• The delivery address is invalid or unsupported.
• The order appears fraudulent or unauthorised.
• There is an obvious pricing or technical error.
• The customer does not complete requested verification.
• The order breaches these Terms.
• The customer repeatedly refuses confirmed orders.

Where payment has already been collected, the applicable refund will be submitted.

9. Customer Information

Customers must provide accurate:

• Name
• Mobile number
• Email address
• Delivery address
• City and district
• Building and street information
• Postal or national-address information where applicable

39riyal.com is not responsible for delays or failed delivery caused by inaccurate or incomplete information supplied by the customer.

10. Payment

Available payment methods are displayed during checkout.

By submitting payment information, the customer confirms that they are authorised to use the selected payment method.

Electronic payments may be processed through third-party providers and may be subject to their own terms and verification procedures.

11. Cash on Delivery

Where available, cash on delivery may be subject to a SAR 15 service fee.

We may verify cash-on-delivery orders before dispatch.

Cash on delivery may be restricted for customers who repeatedly refuse or fail to receive confirmed orders.

12. Order Changes and Cancellations

Customers should contact us as soon as possible to request a change or cancellation.

We cannot guarantee changes or cancellations after an order has been:

• Processed
• Packed
• Assigned to a courier
• Handed to a courier
• Dispatched

Once dispatched, the customer may need to receive the order and follow the return procedure.

13. Shipping and Delivery

Delivery periods are estimates and may be affected by:

• Destination
• Courier operations
• Public holidays
• Promotions
• Weather
• Transport disruption
• Incorrect addresses
• Customer unavailability
• Events outside our reasonable control

A delay does not automatically mean that an order is lost or cancelled.

14. Returns, Exchanges, and Refunds

Customers may request a return or exchange within seven calendar days of delivery, subject to our Return and Exchange Policy.

Returned products must generally be unused, unworn, clean, and complete with their original packaging.

Returned products will be inspected before a refund or exchange is approved.

15. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated period.
• May be limited to selected products or customers.
• May require a minimum purchase value.
• Cannot normally be exchanged for cash.
• Cannot be added after an order is completed.
• May not be combined unless expressly permitted.
• May be cancelled where used fraudulently or because of an obvious technical error.

Where a returned item causes an order to no longer qualify for a promotion, the refund may be recalculated based on the valid promotional conditions.

16. Product Reviews and Customer Content

Customer reviews, photographs, and comments must:

• Be based on genuine experience;
• Be accurate to the customer’s knowledge;
• Not infringe another person’s rights;
• Not contain unlawful, abusive, or misleading material;
• Not include spam or harmful software.

We may remove content that breaches these requirements.

We will not remove a genuine review solely because it is unfavourable.

17. Intellectual Property

The website and its content, including its name, logos, photographs, text, graphics, videos, and design, are owned by or licensed to Jazirah Al Ahdhiyah For Trading.

Website content may not be copied, republished, sold, modified, or used commercially without prior written permission.

18. Prohibited Activities

Customers must not:

• Use the website fraudulently or unlawfully;
• Place false or intentionally uncollectable orders;
• Use unauthorised payment methods;
• Attempt to access another person’s account;
• Introduce viruses or malicious code;
• Interfere with website security;
• Abuse promotions, refunds, or payment disputes;
• Submit false return or damage claims;
• Scrape or copy website content without authorisation.

19. Third-Party Services

Our website may use third parties such as:

• Shopify
• Payment providers
• Courier companies
• Analytics providers
• Advertising platforms
• Customer-support applications
• Social-media services

These third parties may have their own terms and privacy policies.

20. Privacy

Personal information is collected and processed according to our Privacy Policy and applicable Saudi data-protection requirements.

21. Limitation of Liability

To the maximum extent permitted by law, 39riyal.com and Jazirah Al Ahdhiyah For Trading will not be responsible for indirect or consequential loss caused solely by:

• Website interruption
• Customer device or internet problems
• Third-party payment interruption
• Courier interruption outside our reasonable control
• Incorrect information supplied by the customer
• Customer failure to secure account details
• Events outside our reasonable control

Nothing in these Terms excludes any right or liability that cannot legally be excluded.

22. Force Majeure

We will not be considered in breach where a delay or failure results from circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruption
• Government action
• Telecommunications failure
• Public emergencies
• Labour disruption
• War or civil disturbance
• Major payment, hosting, or courier-network failures

23. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on the website with a revised update date.

Updated Terms will normally apply to future use and future orders.

24. Governing Law

These Terms and purchases made through 39riyal.com are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.

Customers should contact us first so that we can attempt to resolve any issue directly.

Nothing in these Terms prevents a customer from exercising any mandatory legal right or contacting a competent Saudi authority.

25. Contact Information

39 Riyal
Operated by Jazirah Al Ahdhiyah For Trading

Commercial Registration: 4030201099
VAT registration number: 311333372400003
Registered business address: 3406, Jeddah, Makkah Province 22236, Saudi Arabia
Website: 39riyal.com
Email: support@thelightstep.com
WhatsApp: +966 54 214 0973
Telegram: +966 54 214 0973
Instagram: @thelightstep_official
TikTok: @thelightstep_official

Customer-support hours:
Saturday to Thursday: 9:00 AM–9:00 PM
Friday: Closed
Saudi Arabia time