Shipping and Delivery Policy

Last updated: 27 July 2026

This Shipping and Delivery Policy applies to orders placed through 39riyal.com.

Delivery Area

We deliver to supported locations across the Kingdom of Saudi Arabia.

Delivery availability may depend on:

  • City
  • District
  • Postal or national address
  • Courier coverage
  • Product availability
  • Selected payment method

Available shipping options will be shown during checkout.

Estimated Delivery Time

Orders are typically delivered within approximately two to four business days, depending on the destination and courier service.

Delivery may take longer during:

  • Public holidays
  • Weekends
  • Major promotions
  • Seasonal sales
  • High-volume periods
  • Severe weather
  • Courier disruptions
  • Remote-area delivery
  • Address-verification delays

Estimated delivery dates are not guaranteed unless expressly confirmed otherwise.

Order Processing

Orders are subject to:

  • Payment approval
  • Inventory availability
  • Address verification
  • Cash-on-delivery confirmation where applicable
  • Fraud and security checks

Orders placed outside working hours may be reviewed during the next working period.

Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Orders may qualify for free standard shipping when a free-shipping promotion or minimum-order offer is active and displayed during checkout.

Shipping offers may be changed, suspended, or limited to selected locations, products, or payment methods.

Cash-on-Delivery Fee

Where cash on delivery is available, a SAR 15 cash-on-delivery service fee may apply.

The applicable fee will be shown during checkout before the order is confirmed.

Order Tracking

Where tracking is available, customers may receive tracking information through:

  • Email
  • SMS
  • WhatsApp
  • The customer account
  • The courier’s tracking service

Tracking information may take time to update after the order is handed to the courier.

Customer Responsibilities

Customers must provide:

  • Full name
  • Valid mobile number
  • Accurate city and district
  • Complete street and building information
  • Postal code where applicable
  • National-address information where required
  • Any delivery instructions needed to locate the address

Customers are responsible for responding to reasonable courier contact attempts.

Incorrect or Incomplete Addresses

39riyal.com is not responsible for delivery delays caused by incorrect, incomplete, or outdated information supplied by the customer.

Customers should contact us immediately if an address correction is required.

We cannot guarantee that an address can be changed after an order has been prepared, assigned to a courier, or dispatched.

Additional charges caused by address correction, redirection, or repeated delivery attempts may be payable by the customer where applicable.

Failed Delivery Attempts

A shipment may be returned to us where:

  • The customer does not answer courier calls.
  • The address cannot be located.
  • The address is incomplete.
  • The customer repeatedly reschedules delivery.
  • The customer refuses the shipment.
  • The customer is unavailable after reasonable delivery attempts.

Where an order is returned because of customer unavailability or incorrect information, re-shipping charges may apply.

Repeated refusal or non-collection of confirmed cash-on-delivery orders may result in cash-on-delivery access being restricted.

Delivery Confirmation

An order may be treated as delivered where the courier confirms delivery to:

  • The customer
  • A person present at the stated address
  • A receptionist
  • Building security
  • An authorised representative
  • Another delivery location authorised by the customer

Customers should contact us promptly if tracking shows delivered but the parcel has not been received.

Damaged Parcels

Where possible, customers should inspect the outer packaging upon delivery.

If the parcel appears damaged:

  • Take photographs before opening it.
  • Keep the outer packaging.
  • Keep the shipping label.
  • Photograph the product box and product.
  • Contact us as soon as possible.

Delivery Delays

A delivery delay does not automatically mean that the order has been lost or cancelled.

Where a shipment is significantly delayed, please contact:

Email: support@thelightstep.com
WhatsApp: +966 54 214 0973

Email is preferred because it provides a clear and straightforward record of the enquiry.